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30-Day Satisfaction Guarantee
Here’s how our return policy works: Within 30 days of receiving physical products you purchased from us, you may return them and receive a refund, exchange, or credit toward future purchases if:
(a) you received a product with damaged or contaminated packaging;
(b) you received a product that is defective or otherwise poor;
(c) you received an incorrect item;
(d) you changed your mind and wish to return a product.
We only offer this 30-day return policy for physical products purchased on this website. If you purchased “Houbee” products from other sellers, please refer to the purchase page for returns, as such returns may be subject to the seller’s policies, which are beyond our control.
Return costs
Within 14 days of receiving the products
Within 14 days of receiving the products
If you notify us within 14 days of receiving the purchased products that you wish to return your purchased products and exercise your right to withdraw from the contract, you are responsible for the return shipping costs. The costs of return shipping are non-refundable. Once we have received your purchased product in accordance with our terms, we will refund you the full purchase price, including the product price at the time of purchase and the original delivery fee. Please note that if you have chosen a non-standard delivery option such as express delivery, the shipping costs cannot be refunded.
After 14 days but no later than 30 days
If you notify us after 14 days but no later than 30 days of receiving the purchased products that you wish to return your purchased products, you are responsible for the return shipping. The costs of return shipping are non-refundable. Once we have received your purchased product in accordance with our terms, we will refund you the product price. Original delivery charges will not be refunded if the product is returned after 14 days of receipt.
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